GENERAL SALES CONDITIONS

www.buzzib.com

1. GENERAL INFORMATION

The ownership of this website www.buzzib.com, hereinafter referred to as the Website, is held by: Alexandre Troisfontaines, with VAT ID: Y0209269Y, and whose contact information is as follows:

Address: Avenida del pla 138 bloque G, Puerta 2, Javea, 03730

Contact Phone: 670396884

Contact Email: support@buzzib.com

This document (as well as other documents mentioned herein) regulates the terms and conditions governing the use of this Website (www.buzzib.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity carried out by Social Media Services Sales through the Website includes:

I sell services for social media such as; Followers, Likes, Views, Comments, etc.

In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the cookie policy, and the privacy and data protection policy of Social Media Services Sales. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by all of the above, so if you do not agree with all of this, you should not use this Website.

It is also noted that these Conditions may be modified. The User is responsible for reviewing them each time they access, browse, and/or use the Website, as the applicable Conditions will be those in force at the time the purchase of products and/or services is requested.

For any questions the User may have regarding the Conditions, they can contact the owner using the contact information provided above or, if applicable, using the contact form.

2. THE USER

Accessing, browsing, and using the Website confers the status of user (hereinafter referred to, individually or collectively, as User), and therefore, from the moment the User begins to browse the Website, all the Conditions set forth herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the proper use of the Website. This responsibility will extend to:

Using this Website solely to make legally valid inquiries and purchases or acquisitions.

Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be canceled and reported to the relevant authorities.

Providing accurate and lawful contact details, such as email address, postal address, and/or other data (see Legal Notice and General Terms of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with Social Media Services Sales, the purchase and sale contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Users can purchase on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure on www.buzzib.com, during which various products and/or services can be selected and added to the shopping cart, basket, or final shopping space, and finally, click on: “Pay”.

Likewise, the User must fill in and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that Social Media Services Sales has received their order or purchase request and/or service provision, i.e., the order confirmation. And, if applicable, the User will also be informed by email when their purchase is being shipped. In such cases, this information may also be made available to the User through their personal space on the Website.

Once the purchase process is completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, if desired, a paper copy of the invoice can be obtained by requesting it from Social Media Services Sales using the contact spaces on the Website or through the contact information provided above.

At the time of purchase, the User acknowledges being aware of certain specific sales conditions concerning the product and/or service in question, which are displayed alongside its presentation or, as the case may be, image on its Website page, indicating, by way of example but not exhaustively, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, the manner in which the services will be performed and/or the cost of the services; and the User acknowledges that placing an order to purchase or acquire materializes full and complete acceptance of the specific sales conditions applicable in each case.

Unless expressly stated otherwise, Social Media Services Sales is not the manufacturer of the products sold or that may be marketed on the Website. Although Social Media Services Sales makes every effort to ensure that the information displayed on the Website is correct, at times, the packaging and/or materials and/or components of the products may contain additional or different information from what appears on the Website. Therefore, the User must not only consider the information provided by the Website but also the information available on the labeling, warnings, and/or instructions accompanying the product.

4. AVAILABILITY

All purchase orders received by Social Media Services Sales through the Website are subject to the availability of the products and/or to the absence of any circumstances or force majeure (clause nine of these Conditions) affecting their supply and/or the provision of services. If there are difficulties regarding the supply of products or if products are out of stock, Social Media Services Sales undertakes to contact the User and refund any amount that may have been paid as payment. This will also apply in cases where the provision of a service becomes impossible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€), and include taxes unless otherwise required by law, especially with regard to VAT, where a different question is indicated and applied.

However, and unless expressly stated otherwise, the prices of the items offered exclude shipping costs, if any, which will be added to the total amount due when the User manages the shipping process, and the User will consult the available shipping methods and costs and freely choose the one that suits them best.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and voluntarily and freely chosen.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card.

Social Media Services Sales uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to checks and authorizations by the issuing bank, and if the bank does not authorize the payment, Social Media Services Sales will not be responsible for any delays or non-delivery and will not be able to formalize any contract with the User.

Once Social Media Services Sales receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made when the User receives the shipping confirmation and/or confirmation of the service provided in the form and, if applicable, place established.

In any case, by clicking on “Pay,” the User confirms that the payment method used is theirs.

6. REFUND

Customers who are not completely satisfied with our services may request a full refund within the first 30 days of their purchase. Refunds will be processed through our customer support agents who can be reached at support@buzzoid.com. Refunds are not applicable to free credits or services. Buzzib reserves the right to meet customer satisfaction and all refunds must be processed in due diligence and due process. You are not eligible to ask for a refund when the order of our digital products is confirmed and completed. Once our products are sent and delivered, you cannot return them and get a refund. If you encounter any issues in receiving or downloading any of our digital products, please refer to our customer support. Any inquiries about our Refund Policy should be sent via email.

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7. TECHNICAL MEANS TO CORRECT ERRORS**

The User is informed that in case they detect an error while entering the necessary data to process their purchase request on the Website, they can modify it by contacting Social Media Services Sales through the contact spaces provided on the Website or, if applicable, by using the customer service contact information, and/or by using the contact details provided in clause one (General Information). Additionally, the User can rectify this information through their personal account on the Website.

In any case, before clicking on “Pay,” the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

The User is also referred to the Legal Notice and General Terms of Use, specifically the Privacy Policy, for more information on how to exercise their right to rectify as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals concerning the processing of personal data and the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases where the User acquires products on or through the owner’s Website, they have certain rights, as enumerated and described below:

**Right of Withdrawal**

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from that purchase within 14 natural days without the need for justification.

This withdrawal period will expire 14 natural days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the Social Media Services Sales Website or, in the case of goods that make up their order being delivered separately, 14 natural days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the last of those goods that made up a single purchase order, or in the case of a service contract, 14 natural days from the date of the contract.

To exercise this right of withdrawal, the User must notify their decision to Social Media Services Sales. They may do so, if necessary, through the contact spaces provided on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that Social Media Services Sales provides as an annex to these Conditions, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that the communication expressing the clear and unequivocal decision to withdraw is sent before the corresponding deadline expires.

In the event of withdrawal, Social Media Services Sales will refund the User all payments received, including shipping costs (except for any additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website), without undue delay and, in any case, no later than 14 natural days from the date on which Social Media Services Sales is informed of the User’s decision to withdraw.

Social Media Services Sales will make the refund using the same payment method used by the User for the initial purchase transaction. This refund will not incur any additional costs for the User. However, Social Media Services Sales may withhold the refund until the products or items from the purchase are received or until the User provides proof of their return, depending on which condition is met first.

The User may return or send the products to Social Media Services Sales at: Worldwide

And they must do so without undue delay and, in any case, no later than 14 natural days from the date on which Social Media Services Sales was informed of the decision to withdraw.

The User acknowledges that they must bear the direct cost of returning the goods, if any is incurred. Additionally, the User will be responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as provided for in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, but not exhaustively, this would be the case for: personalized products; products that can deteriorate or expire rapidly; music or video CDs/DVDs without their factory seal; products that, for reasons of hygiene or health, are sealed and have been unsealed after delivery.

The provision of a service that the User may contract on this Website is governed in the same way, as this same Law establishes that the Right of withdrawal will not apply to Users when the service has been fully performed, or when it has begun, with the express consent of the consumer and user and with their acknowledgment that, once the contract has been fully executed by Social Media Services Sales, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond mere opening, if the products are not in the same condition in which they were delivered, or if they have suffered any damage after delivery.

Additionally, products must be returned using or including all their original packaging, instructions, and any other accompanying documents, as well as a copy of the purchase invoice.

The withdrawal form model can be downloaded from the following link:

Return of Defective Products or Shipping Error

This includes all cases in which the User considers that, at the time of delivery, the product does not conform to what was stipulated in the contract or purchase order, and therefore, they must contact Social Media Services Sales immediately and inform them of the existing non-conformity (defect/error) through the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined, and the User will be informed, within a reasonable period, whether a refund or replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date we send an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when there is indeed one, will be fully refunded, including delivery costs and any costs that the User may have incurred to return them. The refund will be made by the same payment method that the User used to make the initial purchase.

In any case, the rights recognized by current legislation will always apply to the User as a consumer and user.

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9. DISCLAIMER OF LIABILITY

Unless otherwise required by law, Social Media Services Sales will not accept any liability for the following losses, regardless of their origin:

– Any losses not attributable to any breach on its part;

– Business losses (including loss of profit, revenue, contracts, anticipated savings, data loss, loss of goodwill, or unnecessary expenses incurred); or

– Any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract between the parties was formalized.

Similarly, Social Media Services Sales also limits its liability in the following cases:

– Social Media Services Sales applies all measures concerning providing an accurate display of the product on the Website, but is not responsible for minimal differences or inaccuracies that may exist due to screen resolution issues or problems with the browser being used or other similar issues.

– Social Media Services Sales will act with the utmost diligence to make the product available to the company responsible for the product’s transportation as part of the purchase order. However, it is not responsible for damages arising from transportation malfunctions, especially due to causes such as strikes, road closures, and any other industry-specific issues, resulting in delays, losses, or theft of the product.

– Technical failures that, due to accidental or other causes, prevent the normal operation of the internet service. Unavailability of the Website due to maintenance or other reasons that prevent access to the service. Social Media Services Sales makes every effort to carry out the purchase, payment, and shipping/delivery process, but it is exempt from responsibility for causes that are beyond its control, acts of God, or force majeure.

– Social Media Services Sales will not be responsible for the misuse and/or wear and tear of products that have been used by the User. At the same time, Social Media Services Sales will not be responsible for an incorrect return made by the User. It is the User’s responsibility to return the correct product.

In general, Social Media Services Sales will not be responsible for any failure or delay in the fulfillment of any of the obligations assumed when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, illustratively but not exhaustively:

– Strikes, labor strikes, or other labor disputes.

– Civil unrest, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparation for war.

– Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.

– Inability to use trains, ships, airplanes, motor transport, or other means of public or private transport.

– Inability to use public or private telecommunications systems.

– Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

In this way, the obligations will be suspended for the period during which the force majeure continues, and Social Media Services Sales will have an extension of the deadline to fulfill them for a period of time equal to the duration of the force majeure. Social Media Services Sales will make every reasonable effort to find a solution that allows it to fulfill its obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User agrees that most communications with Social Media Services Sales will be electronic (email or notices posted on the Website).

For contractual purposes, the User consents to the use of this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that Social Media Services Sales sends electronically comply with legal requirements to be in writing. This condition does not affect the User’s legal rights.

The User may send notifications and/or communicate with Social Media Services Sales through the contact details provided in these Conditions and, if applicable, through the contact spaces on the Website.

Similarly, unless otherwise stipulated, Social Media Services Sales may contact and/or notify the User by email or the provided postal address.

11. WAIVER

No waiver by Social Media Services Sales of a specific legal right or action or the failure to require strict compliance by the User with any of its obligations will constitute, nor will it be interpreted as, a waiver of other rights or actions derived from a contract or these Conditions, nor will it exempt the User from compliance with their obligations.

No waiver by Social Media Services Sales of any of these Conditions or of the rights or actions derived from a contract will take effect unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions were to be declared null and void by a final resolution issued by a competent authority, the remaining clauses will remain in force without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document referred to expressly in them constitute the entire agreement between the User and Social Media Services Sales regarding the subject matter of the sale and replace any other prior agreement, agreement, or promise agreed upon verbally or in writing by the same parties.

The User and Social Media Services Sales acknowledge that they have consented to enter into a contract without relying on any statement or promise made by the other party, except as expressly stated in these Conditions.

14. DATA PROTECTION

The personal information or data that the User provides to Social Media Services Sales during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection (contained, if applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data provided is truthful.

15. APPLICABLE LAW AND JURISDICTION

Access, navigation, and/or use of this Website and the purchase contracts for products through it will be governed by Spanish law.

Any controversy, problem, or disagreement that arises or is related to access, navigation, and/or use of the Website, or the interpretation and execution of these Conditions, or the sales contracts between Social Media Services Sales and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User can send their complaints, claims, or any other comments they wish to make to Social Media Services Sales through the contact details provided at the beginning of these Conditions (General Information).

Additionally, Social Media Services Sales has official complaint forms available to consumers and users, which they can request from Social Media Services Sales at any time, using the contact details provided at the beginning of these Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Social Media Services Sales and the User, the User as a consumer may request an out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer matters and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.

This General Sales Conditions document was created using the online general sales conditions template generator on October 3, 2023.

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